Every year, from October 15 to December 7, call centers gear up for one of the busiest times in the healthcare industry, the Medicare Annual Enrollment Period (AEP).
It is the time when millions of Medicare beneficiaries explore, review, and change their health plans. For call centers handling Medicare campaigns, this short period is full of opportunity but also comes with a lot of pressure. High call volumes, strict regulations, and limited time can easily overwhelm teams if they are not prepared.
To succeed during AEP, call center owners need more than just a hardworking team. They need a strategy that combines preparation, motivation, and the right tools to help their agents perform at their best.
Here are some ways to make that happen.