Medicare AEP 2024: Maximize Engagement
Challenges Facing Call Centers During AEP
During the Medicare AEP, millions of beneficiaries either review their plans or make changes, putting significant pressure on call centers. Maintaining high connectivity rates, adhering to compliance guidelines, and providing quick responses are key to success. With over 18% of the U.S. population dependent on Medicare, it’s vital to have a strong strategy in place to capture leads, answer questions, and convert opportunities.
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